Service design is an approach that can be used to improve Further Education (FE) provider services and strategies. This guide describes how FE providers can apply service design processes and tools to improve recruitment, attainment, achievement and progression figures. The tools and process contained here were put into practice by five FE providers that took part in the Design for Improvement programme. Funded by the Learning, Skills and Improvement Service and designed and delivered by Uscreates, Design for Improvement is a learn-by-doing training programme.

This guide was developed with funding support from the National Apprenticeship Service (NAS). It provides information and guidance to help prospective ATAs identify what key considerations need to be taken into account in establishing an Apprenticeship Training Agency (ATA). The guide is intended for organisations, including providers and other sector bodies, that are investigating the ATA model and the practical considerations needed to be taken into account should they decide to set up an ATA.

A needs analysis of the 21 Higher Apprenticeship organisations, participating in the Higher Apprenticeship Fund in June 2012 identified engagement of both employers and employees as key challenges in order to generate starts on Higher Apprenticeship programmes, along with the financing of Higher Apprenticeships. In autumn 2012 a project was facilitated with a number of Higher Apprenticeship Fund organisations to share and develop emerging practice in delivery and development of higher level skills.

Emerging Governance Models case study on the creation of a Community Learning Trust in Bedfordshire and Luton.