Retail: closing the sale
This workbook looks at responding to objections and how to close a sale including verbal and visual buying signals. Involves using appropriate language for effective speaking and listening.
This workbook looks at responding to objections and how to close a sale including verbal and visual buying signals. Involves using appropriate language for effective speaking and listening.
This 'How to' sheet looks at joining sentences using conjunctions with examples relevant to retail. Includes lists of conjunctions to help learners create complex sentences and compound sentences.
'How to' guide on avoiding sentence errors when writing, including a couple of short activities to consolidate concepts introduced (such as spliced sentences, use of semicolons and conjunctions). Originally developed for the Key Skills Support Programme.
This 'How to' sheet looks at how to write sentences including using verbs and subjects correctly within the context of retail. Learners assess whether sentences are complete, and the concept of sentences needing a subject and a finite verb is introduced.
This 'How to' sheet looks at parts of speech (nouns, pronouns, adjectives, verbs and adverbs) and how to use them. Originally developed for the Key Skills Support Programme.
This 'How to' sheet looks at how to use possessive apostrophes with examples set within the context of retail. A range of difficulty is covered in the exercises within. Originally developed for the Key Skills Support Programme.
This 'How to' sheet looks at using inverted commas for speech with examples set within a retail context. Originally developed for the Key Skills Support Programme.
This 'How to' sheet looks at how to use commas correctly to ensure that writing is clear and easy to read. A handful of simple rules guide learners to use commas effectively. The examples used relate to working in retail. Originally developed for the Key
This 'How to' sheet looks at how to write formal and informal reports. Examples used include retail conferences and websites. Learners prepare and plan written work, consider purpose and audience, check and proofread their work. Originally developed for t
This 'How to' sheet looks at how to write formal business letters using examples set within the context of working in retail and focusing on the correct layout, writing for purpose and audience. Originally developed for the Key Skills Support Programme.