This workbook looks at issues relating to: approaching customers including acknowledging the customer; making initial contact and not making assumptions; using visual cues from customers to decide how to initiate conversations. Good speaking and listening
This workbook looks at issues regarding waste in hospitality and catering, such as different reasons for waste, how to work out acceptable levels and monitor them. Learners work out percentages of wastage, and how much that would amount to at different vo
This workplace assignment sets learners tasks such as stocktaking, monitoring stock levels, identifying wastage and coming up with solutions. Use of percentages, tables and writing reports to colleagues included. Originally developed for the Key Skills Su
This workbook looks at team talks in hospitality and catering including what goes into a team talk, different types of briefing and what makes a good team talk. Using appropriate language, communicating with concern for context and audience are all highli
This workplace assignment sets learners tasks such as carrying out a survey on development, training and staff satisfaction, researching further training opportunities and presenting the findings. The speaking and listening aspect could provide opportunit
This workbook looks at staff rotas including: how to prepare a rota; calculating the staffing hours required; percentages of different categories of staff member wage spend; and the Working Time Regulations. Division and multiplication skills are used thr
This workplace assignment sets learners tasks such as conducting a risk assessment and creating a health and safety checklist. Written work and speaking and listening with colleagues will be necessary to complete the assignment. Originally developed for t
This 'How to' sheet provides help on how to make bar charts using the example of presenting data on income and expenditure for a hotel.
This 'How to' sheet provides help on how to make graphs using the example of presenting data on income from a hotel in the form of line graphs. Originally developed for the Key Skills Support Programme.
This 'How to' sheet provides help on how to make tables and the associated language using the example of accident statistics in the hospitality and catering industry.
