Module 8: This module Speaking and listening skills and managing complaints, develops active speaking and listening skills, introduces approaches to listening and following instructions, explores strategies for managing complaints.
These training materials are particularly relevant to individuals and their employers within the Health Sector. This module is part of a suite of 9 modules. An introduction to all of the modules and a Module 8 presentation can be found in the Get On at Effective communication skills for customer service working in the Health Sector Zip File.