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Level 2

Module 2: Communication – Using the telephone

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These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and provides participants with the opportunity to give confidence and improve practice in face-to-face and telephone interactions with service users and colleagues. An introduction to all of the modules, a Module 2 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

Module 1: Communication – Talking and Listening

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These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and provides participants with the opportunity to think about their own speaking and
listening skills, especially in a care setting. An introduction to all of the modules, a Module 1 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

Module 6: Reading Comprehension

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These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and helps participants to gain confidence in reading for meaning. An introduction to all of the modules, a Module 6 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

Module 4: Writing for work

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These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and helps participants to recognise objective and subjective language used in a care setting and identify the difference between formal and informal language. An introduction to all of the modules, a Module 4 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

Module 3: Rules and Tools to improve spelling

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These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and introduces participants w to approaches to improving spelling, with particular focus upon vocationally relevant vocabulary and revise/remind participants of punctuation and grammar rules. An introduction to all of the modules, a Module 3 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

Module 2: Communication – Using the telephone

etf:997

These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and provides participants with the opportunity to give confidence and improve practice in face-to-face and telephone interactions with service users and colleagues. An introduction to all of the modules, a Module 2 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

Module 1: Communication – Talking and Listening

etf:996

These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and provides participants with the opportunity to think about their own speaking and
listening skills, especially in a care setting. An introduction to all of the modules, a Module 1 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

Warehousing Module 3: Working effectively.

etf:993

This module supports learners to read and understand information given to them at work, such as health and safety, fire safety and reporting accidents. The module also focuses on workplace requirements such as workplace policies, how to get more from training and the appraisal and review process. Word files and audio files related to this module are available in the Warehousing zip file.

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