This module gives learners the opportunity to develop a range of skills required for reception, reservations and events management, including communicating with customers, handling money transactions, completing forms and time management. Word files and audio files related to this module are available in the Hospitality zip file.
The themes in this module support learners to read and understand important information at work, including staff handbooks, instructions, and health and safety. Word files and audio files related to this module are available in the Hospitality zip file.
This module supports learning for the Production horticulture NVQ. The themes give learners the opportunity to find out more about their work settings and to develop the following skills: understanding the production process, following written instructions, checking temperature, understanding and using codes, assembling orders using a picking list and using a plan for picking orders. Word files and audio files related to this module are available in the Horticulture zip file.
This module is aimed at the amenity sector of the industry but the skills supported here can be applied to the use of machinery generally. It includes: reading operator manuals, pre-start checks, maintenance and fault finding, using parts lists and diagrams. Word files, black and white masters and audio files related to this module are available in the Horticulture zip file.
This module looks at some of the skills that learners need to achieve competence in using pesticides and to maintain safe working practices with pesticides. There are two main topics: reading and understanding information about pesticides, numeracy skills required for calibrating knapsack sprayers. Word files and audio files related to this module are available in the Horticulture zip file.
This module uses a planting plan as a starting point and includes work to support learners in the following areas: understanding a planting plan, plant names, reading information about plants, communicating information to others. There is also some numeracy work relating to counting in batches. Word files, black and white masters and audio files related to this module are available in the Horticulture zip file.
This module develops strategies for reading and understanding a wide range of written information including: health and safety, policies and procedures, appraisal, working with others. Also included is numeracy work related to understanding and calculating wages. Word files and audio files related to this module are available in the Horticulture zip file.
In this module teachers and learners will consider ways of creating a good impression, the appraisal process and a variety of strategies for reading and understanding a wide range of written information as well as thinking about ways of coping with difficult clients. The module covers the following: job roles and responsibilities, communicating in the salon, checking wage slips, commission, incentives and targets, appraisal, NVQ jargon and dealing with problems. Word files, black and white masters and audio files related to this module are available in the Hairdressing zip file.
The themes in this module support learners to access and follow health and safety information. The module includes: finding and reading health and safety information, taking part in training sessions, assessing risk, following workplace policies and procedures and reporting accidents and incidents both verbally and in writing. Word files and audio files related to this module are available in the Hairdressing zip file.
This module gives learners the opportunity to develop a range of skills required for using products. It includes: reading carefully and accurately, measuring liquids accurately and understanding hydrogen peroxide and its dilution. Word files and audio files related to this module are available in the Hairdressing zip file.
