This module covers aspects of receiving goods and materials into storage, inclduing checking codes and delivery sheets, understanding and recording times, date and temperature, stock rotation and pricing goods for sale. Word files and audio files related to this module are available in the Retail zip file.
This module deals with many different aspects of sales, including product knowledge, product labels, effective counter service, dealing with cash payments and recording customer information. Word files and audio files related to this module are available in the Retail zip file.
This module gives learners opportunities to find out more about customer service and to develop the specific communication skills required to recognise customer needs, respond to questions, advise customers and deal with complaints and returns. Word files and audio files related to this module are available in the Retail zip file.
This module gives learners the opportunity to develop a range of skills required for preparation including: reading job specifications, understanding metric measures, understanding the level of accuracy required, working out perimeter and area, estimating materials for painting and papering, diluting materials. Word files and audio files related to this module are available in the Painting Operations zip file.
Many quality systems rely on accurate number and measurement skills. This module explores some of these skills in a variety of generic settings. Learners can develop and practise skills in the following areas: understanding quality systems, understanding units of metric measure, accurate measuring and recording measures of length and weight, working within a tolerance, reading gauges, understanding temperature, finding an average (mean) and carrying out quality checks. Word files and audio files related to this module are available in the Manufacturing zip file.
This module has material on the following: your role in the organisation, the staff notice board, reading policies and procedures, working with others, getting a qualification and checking your wages. Word files and audio files related to this module are available in the Manufacturing zip file.
The production process. This module aims to help the learner to: understand the production process, check in stores and perform stock control, follow instructions, use machinery, work with time, report and record problems and faults, participate in team meetings. Word files and audio files related to this module are available in the Manufacturing zip file.
This module gives the opportunity to consider the importance of health and safety, with opportunities to practise strategies for understanding written and graphical information such as: signs and symbols used at work (including COSHH), fire extinguishers and fire procedures, risk assessment, reporting accidents and listening to health and safety training. Word files and audio files related to this module are available in the Manufacturing zip file.
This module covers skills required to complete the food safety and hygiene training and in particular looks at the reading and language issues that may arise when interpreting food labels and food law. It also covers areas such as temperature and time. Word files and audio files related to this module are available in the Hospitality zip file.
The following topics are developed in this module: stock control, taking orders and bookings, giving information and advising customers, dealing with orders and bills. Word files and audio files related to this module are available in the Hospitality zip file.
