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    Module 2: Communication – Using the telephone

    etf:1003

    These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and provides participants with the opportunity to give confidence and improve practice in face-to-face and telephone interactions with service users and colleagues. An introduction to all of the modules, a Module 2 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

    Module 1: Communication – Talking and Listening

    etf:1002

    These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and provides participants with the opportunity to think about their own speaking and
    listening skills, especially in a care setting. An introduction to all of the modules, a Module 1 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

    Module 6: Reading Comprehension

    etf:1001

    These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and helps participants to gain confidence in reading for meaning. An introduction to all of the modules, a Module 6 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

    Module 4: Writing for work

    etf:999

    These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and helps participants to recognise objective and subjective language used in a care setting and identify the difference between formal and informal language. An introduction to all of the modules, a Module 4 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

    Module 3: Rules and Tools to improve spelling

    etf:998

    These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and introduces participants w to approaches to improving spelling, with particular focus upon vocationally relevant vocabulary and revise/remind participants of punctuation and grammar rules. An introduction to all of the modules, a Module 3 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

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