This module learners focuses on the importance of site safety and gives opportunities to practise strategies for reading and understanding a wide range of written and graphical information, including: signs and symbols used around the site, hand signals to move loads, health and safety law, risk assessment and method statements, accident report forms, RIDDOR. Word files and audio files related to this module are available in the Trowel Occupations zip file.
Includes integrated assignments, source material and glossary. Assignments, a collection of authentic work-based source materials and a glossary of terms.
This module focuses on the underpinning literacy and numeracy skills needed by ground operations employees in the aviation industry, including: understanding roles and responsibilities at work, working as part of a team, communicating with both customers and other staff, accessing information in manuals, following procedures and instructions, reporting accidents and incidents, checking codes, weighing luggage and calculating excess baggage. Word files and audio files related to this module are available in the Transport zip file.
This module focuses on the underpinning literacy and numeracy skills needed by customer-facing employees in the rail industry, including: understanding roles and responsibilities, reading workplace policies and procedures, understanding timetables, working out best-value fares, communicating by radio and mobile phone, using the phonetic alphabet to communicate, understanding station reports, understanding a rule book, cashing up, completing short forms, reporting accidents and incidents and making announcements.
This module focuses on some of the underpinning literacy and numeracy skills needed by bus drivers, including: understanding roles and responsibilities at work, extracting information from tables to understand schedules, learning new routes, completing driver checks, running on time, checking tickets and travel passes, giving change, cashing up, reporting accidents and incidents and completing a driver report. Word files and audio files related to this module are available in the Transport zip file.
This generic module covers aspects of customer service in the passenger transport industry. The themes in this module give learners the opportunity to find out more about customer service and to develop the following communication skills: speaking appropriately to customers, responding to customer requests, dealing effectively with complaints, dealing with difficult situations, dealing with customers with disabilities and taking non-cash payments. Word files and audio files related to this module are available in the Transport zip file.
Includes integrated assignments, source material and glossary. Assignments, a collection of authentic work-based source materials and a glossary of terms.
This module considers the communication skills learners need to operate effectively and develop at work. Themes include: developing your own knowledge and practice, the review and appraisal process, working towards an NVQ and training. Word files and audio files related to this module are available in the Social Care zip file.
This module focuses on the number skills used in residential care, including: time and time management, money and weighing and measuring. Word files and audio files related to this module are available in the Social Care zip file.
This module covers the following areas: understanding the care plan, gathering information to support the care planning process and recording information that will contribute to the care plan. Word files and audio files related to this module are available in the Social Care zip file.
