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    Module 2: Communication – Using the telephone

    etf:997

    These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and provides participants with the opportunity to give confidence and improve practice in face-to-face and telephone interactions with service users and colleagues. An introduction to all of the modules, a Module 2 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

    Module 1: Communication – Talking and Listening

    etf:996

    These training materials are particularly relevant to individuals working within the Care Sector. This module is part of a suite of 6 modules and provides participants with the opportunity to think about their own speaking and
    listening skills, especially in a care setting. An introduction to all of the modules, a Module 1 presentation and additional materials can be found in the Effective Communication Skills for working in the Care Sector Zip File.

    Warehousing Module 3: Working effectively.

    etf:993

    This module supports learners to read and understand information given to them at work, such as health and safety, fire safety and reporting accidents. The module also focuses on workplace requirements such as workplace policies, how to get more from training and the appraisal and review process. Word files and audio files related to this module are available in the Warehousing zip file.

    Trowel occupations Module 5: Construction activities

    etf:988

    This module focuses on a range of essential numeracy skills. The skill areas cover: determining quantities of material by working out straightforward areas of brick and block work, calculating areas with windows and doors, estimating and rounding up quantities of bricks and blocks, understanding tolerances, keeping to a schedule, calculating time and wages. Word files and audio files related to this module are available in the Trowel Occupations zip file.

    Trowel occupations Module 4: Setting out.

    etf:987

    In this module learners practise the basic requirements of measuring - reading and understanding large numbers, calculating with metric measurements, and accurate metric measuring using a range of builders' tape measures. The module also includes basic setting out techniques using pegs and profiles, calculation of running dimensions, checking for 'square' by using a builder's square and the 3:4:5 method. Word files and audio files related to this module are available in the Trowel Occupations zip file.

    Trowel occupations Module 3: Working with drawings.

    etf:986

    Working drawings are critical to construction work. It is essential that everyone in the building team is able to understand and interpret them as appropriate to their needs. To do this requires good spatial skills, an understanding of scale and the ability to interpret symbols and metric measurement. In this module learners have the opportunity to practise these skills using real drawings available in the Source material.

    Trowel occupations Module 2: The building team.

    etf:985

    To be an effective member of a building team it is important to understand the lines of authority within the workplace, the roles and responsibilities of others, how to deal with site visitors, how to manage conflict at work and how to contribute to team meetings. The focus of this module also lends itself to other work environments where it is important that employees know and recognise the structure of their organisation and their role within it. Word files and audio files related to this module are available in the Trowel Occupations zip file.

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