This module focuses on strategies for reading and understanding a wide range of written information including: health and safety, policies and procedures, instructions and reference sources. Word files and audio files related to this module are available in the Social Care zip file.
In this module learners can explore and practise a range of communication skills they will need in the care setting. These include: adapting communication skills to a wide range of people, listening and talking to residents, exchanging information with other care workers and dealing with difficult situations. Word files and audio files related to this module are available in the Social Care zip file.
Includes assignments, a collection of authentic work-based source materials and a glossary of terms.
This module looks at strategies for reading and understanding a wide range of written information, including workplace and health and safety information, induction, appraisal and training. Word files and audio files related to this module are available in the Retail zip file.
This module covers aspects of receiving goods and materials into storage, inclduing checking codes and delivery sheets, understanding and recording times, date and temperature, stock rotation and pricing goods for sale. Word files and audio files related to this module are available in the Retail zip file.
This module deals with many different aspects of sales, including product knowledge, product labels, effective counter service, dealing with cash payments and recording customer information. Word files and audio files related to this module are available in the Retail zip file.
This module gives learners opportunities to find out more about customer service and to develop the specific communication skills required to recognise customer needs, respond to questions, advise customers and deal with complaints and returns. Word files and audio files related to this module are available in the Retail zip file.
This module gives learners the opportunity to develop a range of skills required for preparation including: reading job specifications, understanding metric measures, understanding the level of accuracy required, working out perimeter and area, estimating materials for painting and papering, diluting materials. Word files and audio files related to this module are available in the Painting Operations zip file.
Many quality systems rely on accurate number and measurement skills. This module explores some of these skills in a variety of generic settings. Learners can develop and practise skills in the following areas: understanding quality systems, understanding units of metric measure, accurate measuring and recording measures of length and weight, working within a tolerance, reading gauges, understanding temperature, finding an average (mean) and carrying out quality checks. Word files and audio files related to this module are available in the Manufacturing zip file.
This module has material on the following: your role in the organisation, the staff notice board, reading policies and procedures, working with others, getting a qualification and checking your wages. Word files and audio files related to this module are available in the Manufacturing zip file.
