Thematic development project- Benchmarking by Employer Responsiveness post TQS
This is a report on a thematic project undertaken by a group of providers with consultant support as part of the World Class Skills programme
This is a report on a thematic project undertaken by a group of providers with consultant support as part of the World Class Skills programme
This is a report on a thematic project undertaken by a group of providers with consultant support as part of the World Class Skills programme
This is a report on a thematic project undertaken by a group of providers with consultant support as part of the World Class Skills programme
A checklist of developing a customer-focused approach across an organisation through training, service standards, monitoring quality and dealing with complaints.
An overview of a customer journey mapping process with ideas on how to identify hot spots, looking at the customer's perspective and ways of improving each step of the journey for the customer.
West Cheshire College increased sales within the compass of the Train to Gain service after sales skills training prompted a review of sales management processes.
Westminster Kingsway College took advantage of the Development Programme for Train to Gain to boost sales to employers.
York College evaluated its branding and improved its performance in engaging employers by improved use of its customer relationship management system and by evaluating several marketing campaigns.
Ridgemond Training won new business, improved employer relationships and increased revenue through comprehensive sales skills training.
A resource to help you understand what is meant by employer involvement and how to identify the benefits of adopting a proactive customer - faced approach