Senior managers broadly agreed on the value of punctuality and attendance but worked from different definitions. Mentors and tutors noted that referrals to them were inconsistent and wide ranging, from anger management issues to time management, but most were based on attendance and punctuality issues. Current strategies for improving attendance and punctuality were largely seen as ineffectual, mainly because of variations in what was seen as acceptable and differences between personal tutors and curriculum staff. These difficulties were compounded because there was a lack of consequences for poor attendance and lateness and too little recogniton of the positive efforts of those who did attend or arrived punctually. Students themselves very much disliked the disruption caused by late arrivers and habitual abstenteeism