B-Skill has focused on rapid and continuous improvement since being judged ‘inadequate’ by Ofsted, July 2010. LSIS advisers from the Sector Support Service (now the Improvement and Development Service) worked with the team to improve self-assessment and quality processes, and prepare for re- inspection. As a result of this intensive focus, and a collective vision based on quality improvement, all aspects are now ‘satisfactory’ and improving.