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Customer Service

Resource Type: 

etf

PID: 

etf:1319

Description: 

A comprehensive session plan with supporting resources exploring consumer legislation, customer complaints and problem resolution.

Document: 

Customer Service.zip

Taxonomy: 

• EG Sub Sector (egproviders):

  • General FE College (GFE)
  • Independent Training Provider (ITP)
  • Sixth Form College (SFC)

• EG Level (sfllevels):

  • Level 2

• EG Curriculum Area (egcurriculumarea):

  • Administration
  • Business studies
  • Retailing and wholesaling

• EG resource type (egresourcetype):

  • How to - Teaching, learning and assessment › Learning material
  • How to - Teaching, learning and assessment › Lesson Plan
  • How to - Teaching, learning and assessment › Tutorial activity
  • How to - Teaching, learning and assessment