Service design is an approach that can be used to improve Further Education (FE) provider services and strategies. This guide describes how FE providers can apply service design processes and tools to improve recruitment, attainment, achievement and progression figures. The tools and process contained here were put into practice by five FE providers that took part in the Design for Improvement programme. Funded by the Learning, Skills and Improvement Service and designed and delivered by Uscreates, Design for Improvement is a learn-by-doing training programme.

Through this project - entitled 'Sustainability and Responsible Stewardship: Bringing it all Together' - the college aimed to: raise awareness and understanding in a number of diverse groups in relation to their personal contribution to the sustainability agenda; enter dialogue with the New Engineering Foundation who would provide data evidencing need, advice and guidance along with on-project support; and encourage individuals to make a big difference. Using the title of ‘Pass it On’- it was intended that a sharing and raising of awareness would take place across a wider audience.

Through this project, SRC set out to develop a sustainable exemplar, working in partnership to stimulate behaviour change within the college and local community.

The 'Stepping Up Sustainability in Dorset' project delivered activities relating to sustainable development throughout the sub region of Dorset through the recruitment, training and development of a group of community sustainability champions who would work collaboratively with the Service to research interest, plan, develop and deliver activities and open events for the public. As well as capacity building, the project focused on family learning, improving learning delivery and enhancing access to learning. Four case studies were produced through the project.