Summary
Following the issue of a minimum level of performance Notice to Improve due to low success rates on short courses for ESOL learners the service requested support from the LSIS Improvement Adviser Service to look at ways to improve the whole learner experience from initial contact through to undertaking an exam. The adviser worked closely with the Community Skills Development Officer and the Curriculum Development Officer (CDO) for ESOL to review all aspects of the provision. The commitment of staff and their passion to bring about improvements resulted in a revised initial advice and guidance process; new initial and diagnostic assessments; a bank of individual learner targets with accompanying underpinning small steps to achievement; improved teaching and learning and improved success rates. The Notice to Improve was lifted.