This module gives learners opportunities to find out more about customer service and to develop the specific communication skills required to recognise customer needs, respond to questions, advise customers and deal with complaints and returns. Word files and audio files related to this module are available in the Retail zip file.
A4e’s programme delivery takes place across the country and trainers develop and adapt materials. A4e wanted to narrow the gap between the quality of experience their learners receive and create an enhanced team spirit amongst delivery staff, by creating a resource to reflect the key employer expectations in three popular sectors – Health & Social Care, Retail and Hospitality & Catering.
To enable SME retailers to increase profitability through investing in and training employees. This will be achieved through the development of a data benchmarking system that will enable retailers to understand the impact of training. Training will be delivered through The Source Academy and a the network of skills shops, all of whom are members of the National Skills Academy for Retail.
This 'How to' sheet gives step by step instructions on how to present data using a bar chart, using income and expenditure of a retail outlet for example data. Originally developed for the Key Skills Support Programme.
This 'How to' sheet looks at how to understand, work out and present information as fractions; how to simplify them by finding common factors and how to calculate fractions of amounts. Examples are taken from the retail sector. Originally developed for th
This 'How to' sheet looks at how placing the decimal point can indicate hundreds, tens and units, place value and zero place holders are explored. Multiplying decimals, adding decimal, subtracting decimals and dividing decimals are then approached. Origin
This 'How to' sheet looks at percentages using the examples of the proportion of customers choosing different types of product. Learners convert between fractions and percentages, and work out percentage increase and decrease.
This 'How to' sheet looks at working out measurements to scale using the example of scale drawings to plan the layout of a room, and reading scales correctly, such as those of weight, on devices with different types of scale.
This 'How to' sheet looks at how to read different types of graphs (line graphs and X-Y scatter graphs) using examples such as income and expenditure at a retail outlet. Originally developed for the Key Skills Support Programme.
This 'How to' sheet looks at how to read pie charts and bar charts using examples such share of income of different products in an off-license, and comparisons of orders taken in different regions. Originally developed for the Key Skills Support Programme
