This 'How to' sheet looks at style, tone, jargon and cliches in written and spoken English using example text relevant to retail. Learners consider audience and context, deciding the correct language and tone in each circumstance. Originally developed for
This workplace assignment sets tasks relating to planning and creating window displays in retail. Skills used include percentages, averages, scale plans, organising data in tables, writing labels, proofreading, fractions, ratios, using ICT, presentation s
This workplace assignment sets tasks relating to deciding which retail products to display. Learners analyse sales before and during display of products using mathematical techniques of recording sales figures, analysing the data and presenting the data t
This workplace assignment sets tasks relating to solving customer problems in retail, such as creating surveys, collating and analysing data, presenting information to colleagues and using ICT. Originally developed for the Key Skills Support Programme.
This workplace assignment sets learners tasks relating to assessing industry trends in retail. Skills used include reading and comprehension to extract information, summarising information, comparing information sources and evaluating own performance. Ori
This workbook looks at issues relating to: approaching customers including acknowledging the customer; making initial contact and not making assumptions; using visual cues from customers to decide how to initiate conversations. Good speaking and listening
This workbook focuses on retail. The resource includes problem-solving, data handling, finding percentages and short writing tasks to support the development of learners' skills in English and mathematics. Developed as part of the Key Skills Support Progr
The Smart Move skills check includes a downloadable zip file of PDF materials and a tutor guide on their correct use. These tools are designed to indicate whether the user may need further assessment. Checks maths and English abilities as part of an initi
The initial assessment tools include PDFs of tools designed to assess learners' levels in English and mathematics (also available as a downloadable program with audio). This assessment is also available as a paper-based resource. The level at which the le
The Smart Move skills check includes a downloadable application comprising assessment software with audio instructions and PDFs to support the assessment. These tools are designed to indicate whether the user may need further assessment. This assessment i
