This 'How to' sheet looks at how to read and calculate using negative numbers, and their meaning in the context of bank accounts and temperature scales. Originally developed for the Key Skills Support Programme.
This workbook looks at how to take messages, listen carefully, use appropriate language for the audience and context, note important details and check to see if you can help.
This workbook provides help on issues regarding mail handling including what you need to know about mail, how to weigh / interpret scales and work out costs and the different methods of sending mail, and calculate ratios of different types of post.
This workbook looks at how to identify customer needs including getting the customer to feel relaxed, the importance of face-to-face communication through speaking and listening to the customer and keeping conversation flowing.
This workbook looks at communication issues including talking to colleagues, asking for help, building rapport and participating in team discussions. Originally developed for the Key Skills Support Programme.
This workbook looks at responding to objections and how to close a sale including verbal and visual buying signals. Involves using appropriate language for effective speaking and listening.
This 'How to' sheet looks at joining sentences using conjunctions with examples relevant to retail. Includes lists of conjunctions to help learners create complex sentences and compound sentences.
'How to' guide on avoiding sentence errors when writing, including a couple of short activities to consolidate concepts introduced (such as spliced sentences, use of semicolons and conjunctions). Originally developed for the Key Skills Support Programme.
This 'How to' sheet looks at how to write sentences including using verbs and subjects correctly within the context of retail. Learners assess whether sentences are complete, and the concept of sentences needing a subject and a finite verb is introduced.
This 'How to' sheet looks at parts of speech (nouns, pronouns, adjectives, verbs and adverbs) and how to use them. Originally developed for the Key Skills Support Programme.
