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• Module 1: This module provides an overview an overview of the training programme for effective communication skills for customer service working in the NHS , and its relevance to customer care

Module 1: This module provides an overview an overview of the training programme for effective communication skills for customer service working in the NHS , and its relevance to customer care

Resource Type: 

etf

PID: 

etf:464

Description: 

These training materials are particularly relevant to individuals and their employers within the Health Sector. This module is part of a suite of 9 modules. An introduction to all of the modules and a Module 1 presentation can be found in the Get On at Work Effective communication skills for customer service working in the Health Sector Zip File.

Document: 

3477-Lit-module1.pdf

Taxonomy: 

• EG resource type (egresourcetype):

  • How to - Teaching, learning and assessment

• EG Level (sfllevels):

  • Level 2

• EG Curriculum Area (egcurriculumarea):

  • English (Incl. Literacy)

• EG Theme (egtheme):

  • Curriculum delivery
  • Curriculum delivery › Teaching and learning material

• Practitioner Research and Evidence Hub (practitionerresearchandevidencehub):

  • People › Learners
  • Teaching, Learning and Assessment › Curriculum - Subject/vocational content
  • Teaching, Learning and Assessment › Curriculum - Design and development
  • Teaching, Learning and Assessment › Teaching and learning techniques and processes
  • Teaching, Learning and Assessment › Diversity, equal opportunity differentiation
  • People
  • Teaching, Learning and Assessment
  • People › Staff - Curriculum
  • Teaching, Learning and Assessment › Digital learning
  • Leadership and management › Physical environment
  • Leadership and management