Module 4: This module Recognising fact and opinion and confidentiality in the NHS, helps participants to explore the difference between fact and opinion, discuss the issue of patient confidentiality and the importance of confidentiality in ensuring good customer care.
These training materials are particularly relevant to individuals and their employers within the Health Sector. This module is part of a suite of 9 modules. An introduction to all of the modules and a Module 4 presentation can be found in the Get On at Effective communication skills for customer service working in the Health Sector Zip File.