Learners will be able to follow and participate in discussions at work, clarify and summarise problems, follow and give explanations, instructions and accounts, criticise constructively, respond to criticism and complaints, read and write memos, letters and e-mails, look for information in official documents and other texts, and write guidelines in a work context.

A set of 3 resources to include teacher’s notes and audio clips. The notes include instructions relating to Unit 3 tasks, as well as guidance on materials needed, curriculum aims, extension activities and support.