Learners will be able to make phone calls and listen to voicemail messages, use formal and informal language, follow and give instructions in the office, read and write e-mails, read and write formal letters, read a magazine article, write instructions and procedures.

A set of 3 resources to include teacher’s notes and audio clips. The notes include instructions relating to Unit 3 tasks, as well as guidance on materials needed, curriculum aims, extension activities and support.