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A checklist for employers operating in Customer Services to identify relevant English and maths skills for employees

Resource Type: 

etf

PID: 

etf:1040

Description: 

Sector specific employer checklists: Prompt lists to aid employers in the Customer Services sector identify the English and maths skills that are relevant to their staff and which ones they would like to see imporoved.

Document: 

Customer_Service_Employer_skills_checklist.doc

Taxonomy: 

• EG resource type (egresourcetype):

  • How to - Teaching, learning and assessment

• EG Level (sfllevels):

  • Level 1
  • Level 2

• EG Curriculum Area (egcurriculumarea):

  • Customer service
  • English (Incl. Literacy)
  • Mathematics and statistics (Incl. Numeracy)

• EG resource type (egresourcetype):

  • How to - Teaching, learning and assessment › Learning material

• EG Theme (egtheme):

  • Curriculum delivery
  • Curriculum delivery › Teaching and learning material

• Practitioner Research and Evidence Hub (practitionerresearchandevidencehub):

  • People › Learners
  • Teaching, Learning and Assessment › Curriculum - Subject/vocational content
  • Teaching, Learning and Assessment › Curriculum - Design and development
  • Teaching, Learning and Assessment › Teaching and learning techniques and processes
  • Teaching, Learning and Assessment › Diversity, equal opportunity differentiation
  • People
  • Teaching, Learning and Assessment
  • People › Staff - Curriculum
  • Teaching, Learning and Assessment › Digital learning
  • Leadership and management › Physical environment
  • Leadership and management