Entry to Employment (E2E) Module 4: Customer service

Resource Type:

etf

PID:

etf:928

Description:

This module will be useful to a wide range of learners working or considering working in retail settings or service industry settings, such as hospitality, catering, leisure and beauty. Topics include taking bookings, communicating with customers and health and safety.

Document:

Entry to Employment (E2E) Module 4_ Customer service.zip

Taxonomy:

EG resource type (egresourcetype):
- How to - Teaching, learning and assessment
EG Level (sfllevels):
- Level 1
- Level 2
EG Curriculum Area (egcurriculumarea):
EG resource type (egresourcetype):
- How to - Teaching, learning and assessment › Learning material
EG Theme (egtheme):
- Curriculum delivery
- Curriculum delivery › Teaching and learning material
Practitioner Research and Evidence Hub (practitionerresearchandevidencehub):
- People › Learners
- Teaching, Learning and Assessment › Curriculum - Subject/vocational content
- Teaching, Learning and Assessment › Curriculum - Design and development
- Teaching, Learning and Assessment › Teaching and learning techniques and processes
- Teaching, Learning and Assessment › Diversity, equal opportunity differentiation
- People
- Teaching, Learning and Assessment
- People › Staff - Curriculum
- Teaching, Learning and Assessment › Digital learning
- Leadership and management › Physical environment
- Leadership and management

EG Management Interface

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Entry to Employment (E2E) Module 4: Customer service

EG resource type (egresourcetype):

EG Level (sfllevels):

EG Curriculum Area (egcurriculumarea):

EG resource type (egresourcetype):

EG Theme (egtheme):

Practitioner Research and Evidence Hub (practitionerresearchandevidencehub):