In this module teachers and learners will consider ways of creating a good impression, the appraisal process and a variety of strategies for reading and understanding a wide range of written information as well as thinking about ways of coping with difficult clients. The module covers the following: job roles and responsibilities, communicating in the salon, checking wage slips, commission, incentives and targets, appraisal, NVQ jargon and dealing with problems. Word files, black and white masters and audio files related to this module are available in the Hairdressing zip file.