In this reading module, students learn how to read workplace documents for understanding and detail, to understand the features and layouts of memos, to use text features and layout to find information, to understand terms abbreviations used in memos, to understand conjunctions and verb tenses, and learning features and terms used in forms. A PDF of the resources, facilitators notes for the reading and writing modules, listening tasks to accompany modules where listening activities are required and an English to Polish glossary including abbreviations can be found in the Cleaning and Facilities Management Resources Zip File.