Module 8: This module, Speaking and listening skills managing complaints and

Resource Type:

etf

PID:

etf:480

Description:

These training materials are particularly relevant to individuals and their employers within the Health Sector. This module is part of a suite of 9 modules. An introduction to all of the modules and a Module 8 presentation can be found in the Get On at Work Communication skills for applying equality in the Health Sector Zip File.

Document:

3506-Lit-module8.pdf

Taxonomy:

EG audience (egaudience):
EG resource type (egresourcetype):
- How to - Teaching, learning and assessment
EG Level (sfllevels):
- Level 2
EG Curriculum Area (egcurriculumarea):
- English (Incl. Literacy)
EG Theme (egtheme):
- Curriculum delivery
- Resource management › Sustainability
- Curriculum delivery › Teaching and learning material
- Resource management
Practitioner Research and Evidence Hub (practitionerresearchandevidencehub):
- People › Learners
- Teaching, Learning and Assessment › Curriculum - Subject/vocational content
- Teaching, Learning and Assessment › Curriculum - Design and development
- Teaching, Learning and Assessment › Teaching and learning techniques and processes
- Teaching, Learning and Assessment › Diversity, equal opportunity differentiation
- People
- Teaching, Learning and Assessment
- Leadership and management › Strategy and organisational development
- Leadership and management › Operations and information management
- Leadership and management › Physical environment
- Leadership and management
- Leadership and management › Accountabilities
- People › Staff - Curriculum
- Teaching, Learning and Assessment › Digital learning

EG Management Interface

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Module 8: This module, Speaking and listening skills managing complaints and

EG audience (egaudience):

EG resource type (egresourcetype):

EG Level (sfllevels):

EG Curriculum Area (egcurriculumarea):

EG Theme (egtheme):

Practitioner Research and Evidence Hub (practitionerresearchandevidencehub):