Module 3: This module Formal and informal language and filling in forms, helps participants identify the difference between formal and informal texts in the use of language and style, explore the vocabulary used in forms ans discuss the purpose and range of forms used in the NHS.
These training materials are particularly relevant to individuals and their employers within the Health Sector. This module is part of a suite of 9 modules. An introduction to all of the modules and a Module 3 presentation can be found in the Get On at Effective communication skills for customer service working in the Health Sector Zip File.